Support and Information

Our Return Policy 

If you need to return your Salsa purchase for any reason, please follow these simple steps:
  • Call our Customer Support department for a Return Authorization Number, 24 hours a day / 7-days a week, at 219-663-1599.
  • Repack the product and include the Return Authorization Number in the original packing materials we used to ship it to you.
  • Ship your package via UPS or insured Parcel Post. Retain the tracking number.
  • Address your package to:
            Hair of the Ferret Co., LLC - Product Returns
            339 Maple Lane
            Crown Point, IN 46307

Ordering Questions 

If you have questions regarding your order, or have a Special Order request, simply 
Contact Us. We are available 24-7 to answer your questions.

​Shipping 

We charge a flat shipping rate of just $5.95 per order (in the Contiguous United States) ! Whether you buy 1 Jar -or- 10 Cases, your total shipping cost will be just $5.95! We ship via UPS, FED EX, and U.S.P.S. Your order will be shipped using the most efficient method for your location. Typical delivery time is 1-5 days.
  • We ship Monday through Friday. We do not ship on holidays.
  • Online orders only ship to USA addresses in the Contiguous United States  (Please call or email: sales@hairoftheferret.com for shipping costs OUTSIDE the Contiguous United States).
  • Shipping to P.O. Boxes may require additional shipping charges

Our Privacy Policy 

Your privacy is very important to us. We employ the best security measures possible to protect you. All payment information entered through this web site is done so through a secure server with 128-bit SSL encryption.

We collect personal information from you only if you voluntarily submit such information to us. Hair of the Ferret is committed to protecting your privacy. We will not release any personally identifiable information such as your name, address, e-mail address, phone number or payment information except as described in this statement.

Our privacy policy is explained in detail below:

Hair of the Ferret does not sell, trade or rent your Personal Information to third parties.

Hair of the Ferret will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hair of the Ferret or the site; (b) protect and defend the rights or property of Hair of the Ferret and its family of Web sites, and, (c) act in urgent circumstances to protect the personal safety of users of Hair of the Ferret, its Web sites, or the public.

Advertisers: Companies that place advertising on our site may collect information about you if you view or click on their advertising. We do not control these partner companies. If you have questions about the data collection practices of advertisers, please contact them directly.

Links to Other Sites: This site contains links to other sites. We do not control the information collection of sites that can be reached through links from hairoftheferret.com. If you have questions about the data collection practices of linked sites, please contact them directly.

Information We Collect and Why: Our site uses various forms for customers to request information and to purchase products. As described below, we collect personal information from customers primarily so that we may process your order, but also so that we may enhance our services to our visitors and make each visit as unique as possible:

  • Billing/Shipping Information: During checkout, we ask for personal information (name, address, e-mail, telephone number and payment information) which is necessary to process your order and to ship it to you. Personal information such as name, address and phone number may be transmitted to contracted third parties for the purpose of shipping your order.
  • Mailing List/Promotions: We ask visitors if they would like to join our mailing list (HOTF Club) by providing their Name, State, and E-mail addresss. This information is for in-house use only! We use it to e-mail you our Monthly Newsletter and include you in contests/giveaways we conduct from time to time. We will never sell, trade or rent this information to third parties.
  • How We Use Your IP Address: Your IP Address is used to gather broad demographic information only. We do not link IP addresses to anything personally identifiable.
  • Cookies: The "cookies" we use are pieces of data your browser stores on your computer's hard drive at our request. They enable us to determine when you last visited us. We do not store any of your personal information.

Consent:
By using our website, you consent to the collection and use of this information by us. We may change our privacy policy from time to time. We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Contacting this Web Site:
If you have any questions about this privacy statement, the practices of this site, or the removal of your personal information from this site,